Cancellations

We try to ship orders as quickly as possible so they get to customers faster. This means we cannot cancel an order after the shipping process has begun. We will do our best to process cancellation requests, but cannot guarantee that we will be able to do so.

 

NO RETURNS BUT EXCHANGES

All sales with Cool Pixel are finalWe accept exchanges but no returns.

If you have any questions or concerns with regard to sizing or condition of a specific product on our site, please e-mail us (service@cool-pixel.com) before committing to purchase.  

Refunds are ONLY processed based on fulfillment errors, such as incorrectly shipped or missing items. 

Feel free to contact us (service@cool-pixel.com) with any questions.